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Dec 2018
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Welcome to The Maestro, Avinet's regular newsletter that keeps you up to date on the latest features and developments to the Avinet suite of products: Air Maestro, Rail Maestro and Road Maestro. You will also read about the latest events and happenings from our customers, partners and team.

The Maestro newsletter is sent in html and text-only format and is distributed quarterly to all those on our mailing list. If you received this copy of The Maestro from a friend and would like to join our mailing list, please email

From the CEO

authorWelcome to the last edition of The Maestro for 2018.

It has been another busy year at Avinet and we would like to share a selection of key milestones we have achieved throughout 2018:

Business and Product update

  • Entry into new markets including Myanmar and Trinidad and Tobago.
  • Expanding presence in key markets such as the US, UK, South Africa and PNG.
  • Solid growth in customer acquisitions, increasing our global customer count to 257 across 39 countries. The current customer segmentation constitutes: Fixed-Wing: 44%, Rotary: 43%, Combined: 12% and Other:1%.
  • New Alliance Partnership with Liam McKeever from UDS Aviation to distribute Air Maestro and provide support for North American customers.
  • Significant system and product enhancements including the successful release of Air Maestro Version 3.2 featuring Single Sign-On integration. Adoption of new internal systems for maintenance notifications and release planning.
  • Launch of Avinet’s sixth Air Maestro User Conference to be held in February 2019.
  • Expansion of our Software Development team to continue to provide you with new product enhancements.
  • Business SA Export Award Finalist in recognition of our innovation and success.

On behalf of Avinet’s Directors and Staff, I would like to thank you for your support over this past year. We look forward to continuing to provide you with great products and exceptional support in the New Year.

We wish you a fantastic and safe holiday season.

Aleks Banas | CEO


NewsAir Maestro Version 3.2 Release 
After much anticipation, the development team have released the next software update. Considered a highlight of the update, Air Maestro Version 3.2 now integrates Single Sign-On technology. To read more about the release, please refer to the Development section below.

Avinet launches 2019 Air Maestro User Conference
Avinet will host the sixth Air Maestro User Conference at The Mayfair Hotel in Adelaide in February 2019. The Air Maestro User Conference is a two-day event held in Adelaide where we provide an opportunity for both beginner and advanced users to help shape the future direction of our software in a relaxed environment. More information is provided below.

Finalist in 2018 Business SA Export Awards
The Avinet team were once again proud to be a finalist in the annual Business SA Export Awards for the Digital Technologies category. Representatives of the team attended the Gala dinner held at the Adelaide Convention Centre on the 4th of October to celebrate the achievement. The Awards recognise South Australian companies for their innovation and success in industry and export.

Training Video Channel now available
Avinet has released a new channel where customers can easily access important content such as Air Maestro training guides in video format. There are currently 53 videos available on Vimeo covering topics such as creating personnel, access levels in flight records, creating recency items and more. The channel enables individual users to learn about each Air Maestro module at their own pace via a simple step-by-step guide. Access to the channel is available here.      

New Service Status updates page
We like to keep you in the loop about any planned maintenance, outages or any other unexpected events that affect your Air Maestro service. You can now subscribe to service status notifications to receive updates as they happen. To view the status page or to subscribe to updates, click here.


eventsAfrican Air Maestro Conference, Sandton, 29-30 Nov
Avinet and Cairn Aviation hosted the fourth African User Conference which took place on Thursday 29 and Friday 30 November 2018 at The Park Inn, Sandton. The conference programme included supportive training for both beginner and advanced users, company updates and interactive sessions with attendees. The conference ended with a social dinner to connect with other Air Maestro users and Avinet personnel.

AWS re:Invent Conference, Las Vegas, 26-30 Nov
To ensure that we keep up to date with new and upcoming technologies, our Software Development Manager Matthew Botting returned to Vegas for the worldwide AWS re:Invent conference. Matthew attended last year along with 43,000 other delegates and this year was even bigger. As our primary infrastructure service provider, the AWS Conference was a great opportunity to examine new services and technologies to ensure Avinet continues to provide customers with an up to date product using the latest in technologies.

HAC Convention, Vancouver, 31 Oct – 4 Nov  
Avinet Business Development Manager Phil Wu and Customer Support Manager Nina Wedding joined North American Alliance Partner Liam McKeever at the HAC Convention in Vancouver. Exhibiting for the seventh consecutive year, Avinet continues to make a strong impression with Canadian operators on the market for a software application that assists with their safety and operational requirements.

Air Medical Transport Conference (AMTC), Phoenix, 22-24 Oct 
CEO Aleks Banas and Customer Support Manager Nina Wedding were one of 120 exhibitors at the AMTC conference in October. As the largest air medical convention and exposition in the world, which aims to educate and facilitate innovation in a variety of areas including safety, aviation, and research, Aleks and Nina appreciated the opportunity to demonstrate Air Maestro and connect with the EMS community.

NZ Safety Summit, Auckland, 9 May 
Earlier this year, Avinet attended the first ever NZ Safety Summit. Held over one day, CEO Aleks Banas and Marketing Coordinator Dan Le were a part of the new initiative with a primary goal of bringing the New Zealand aviation community together through open communication, cooperation and collaboration to achieve higher levels of safety.

Upcoming Events

NBAA 2019 Schedulers & Dispatchers Conference (SDC2019), San Antonio, 29 Jan – Feb 1 2019
Early next year, Avinet will attend the Schedulers and Dispatchers Conference in Texas to increase visibility of our Air Maestro software. Avinet and North American Alliance Partner, Liam McKeever, will be exhibiting from booth 438. While this will be our first SDC, we look forward to the opportunity to reconnect with customers and new leads.

HAI Heli Expo 2019, Atlanta, 4-7 Mar 
Heli Expo has always been a favourite tradeshow of the Avinet team and 2019 will be no exception. Held in March, this will be our ninth consecutive year attending the world’s largest rotary event on the calendar. Avinet will exhibit from booth C1207 opposite Airbus.

Global Training & Travel

Over the past few months, our support and training team have been travelling extensively to provide training and implementation assistance to our customers in North America, Europe and Australia.

Vancouver & West Kelowna
In October through early November, Customer Support Manager Nina Wedding spent 2 weeks in Canada attending the HAC Convention and visiting current customers. While in West Kelowna, Nina performed onsite training at Valhalla Helicopters and was lucky enough to be given a tour of the hangar and a glimspe of some of their day-to-day operations. Nina appreciated the opportunity to spend time with the Valhalla team, who were nothing short of accommodating and kind during her stay.

Aberdeen & Tromsø
Software Development Manager, Matthew Botting, visited customer Babcock Mission Critical Services Offshore in Aberdeen for implementation and support. He later travelled to Tromsø for a meeting with Scandinavian Air Ambulance to discuss their upcoming rollout in Norway. As Tromsø is located North of the arctic circle, Matt was lucky to see a glimpse of the Northern Lights in his down time.

In November, CEO Aleks Banas and Customer Support Analyst Liam Magee travelled to Sydney to welcome customer KN Helicopters A/S to Australia, who were visiting from Denmark. Established in 2016, KN Helicopters specialises in charter flights for the offshore wind turbine sector and the oil and gas industry.

Whilst in Sydney, Aleks and Liam provided the KN Helicopters team with some product updates and configuration assistance during their visit.


The Air Maestro Version 3.2 release is underway and currently being rolled out to customers. As part of this new release, Avinet is pleased to announce a Single Sign-On (SSO) integration feature using SAML technology.

This new integration enables Air Maestro customer logins to be linked to an external directory such as Office 365, Okta or OneLogin to name a few and either hosted at an operation’s premises or in the cloud.

The benefits of Single Sign-On technology include enhanced security by supporting multi-factor authentication if enabled on an operator’s directory. It also means that customers will no longer be required to remember a separate password for Air Maestro. Where password policy requires users to change their password on a regular basis, Air Maestro securely delegates the authentication check to the directory and is continually kept up to date.

For larger organisations, when an employee leaves the company, administrators can disable the user’s Air Maestro login simply by disabling their primary account. Provided an operation has a screen locking policy, Air Maestro can be configured so that a user does not have to log in at all.

Should you be interested in setting up Single Sign-On technology for your operation, we would be pleased to work on implementing this with your IT department. Please contact us at for more information.

Air Maestro User Conference 2019

What to Expect:
The Air Maestro User Conference is a 2 day event designed to inform both beginner and advanced users how to get the most out of their Air Maestro site.
The Air Maestro User Conference was established as a direct result of customer feedback and will feature Air Maestro training/tutorials and interactive sessions with attendees during the course of the event.
We aim to improve your experience as an Air Maestro user and we welcome queries, inputs and suggestions regarding future developments.

Highlights on offer

• Air Maestro training focusing on safety and operational features 
• Additional training room for one-to-one training
• Complimentary dinner on the first night 
• Air Maestro Roadmap
• Free workshop session on the third day (optional) – Please book here.
Tickets are available until the 12 February 2019 and can be purchased here.

Alliance Partner

Comunet – EFB Solutions

Comunet is an ICT Service Provider delivering Electronic Flight Bag (EFB) Solutions to operators. Comunet offer an EFB management platform through the implementation of VMware Workspace One AirWatch to manage an EFB fleet of devices.  From a single console, EFB administrators are able to manage and restrict devices, manage applications and licenses through an Apple VPP account, and centrally manage the deployment of documentation to devices. 

Comunet also offer an EFB Operations Manual template to assist with CASA approvals, and provide training and on-going support to the EFB administrator. For any enquiries, please contact

New Staff

Greg Kennedy

Greg brings over 20 years IT experience working across various industries including finance, ecommerce, agriculture and training. Most recently managing the redevelopment of banking systems, he has worked as a developer, enterprise architect and team leader and employs a positive attitude and a focus on user and business outcomes that will help progress the Air Maestro product strategy. Growing up in country South Australia, Greg enjoys spending time with his friends and family away from the city, with a fondness for good food, wine and a game of cricket.

Matthew Abregana

Matthew is a recent graduate from University of South Australia with a Bachelor of Information Technology (Software Development). He has been a team member at KFC for two years before starting his new journey as Graduate Developer at Avinet. Matthew enjoys reading, drawing and painting in addition to freelance photography, where he specialises in events.


“Air Maestro is a pivotal tool for our company to effectively manage our safety information. It has helped us streamline our processes and allows us to have quick access to simple understandable data. The support team is outstanding, even from abroad.”

- Katrina Witney
Quality Manager, Nelson Aviation College

“Air Maestro has streamlined our operations with efficiency and compliance monitoring. Productivity has increased with easy, step by step task orientated steps producing effective results and reports.”

- Johan Du Plessis
Quality Assurance Manager, Air-Tec

Read More


Customer Spotlight

Starspeed is one of the oldest and most trusted corporate and VIP helicopter management, charter and training companies in Europe. They have been delivering their unique blend of aviation expertise for over 30 years and currently operate 15 aircraft.

Starspeed provide fast, efficient business flights throughout Europe, exclusive VIP charter services and instrument rating and conversion training for qualified pilots wishing to extend their skills.

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