The Maestro
Avinet Newsletter May 2011

Welcome to The Maestro, Avinet's regular newsletter that keeps you up to date on the latest features and developments to the Avinet suite of products: Air Maestro®, Rail Maestro and Road Maestro. You will also read about the latest events and happenings from our customers, partners and team.

The Maestro newsletter is sent in html and text-only format and is distributed quarterly to all those on our mailing list. If you received this copy of The Maestro from a friend and would like to join our mailing list, please email

From the Managing Director

Since our last newsletter there has been a great deal going on at Avinet, we have expanded our customer base not only in Australia but throughout Africa, New Zealand and the United Kingdom and we have also commenced trials of Air Maestro® within Canada and the USA. 

Increasing requirements around fatigue risk management coupled with expanding SMS requirements throughout the world has meant that demand for the Air Maestro® application has increased significantly. To keep up with rising demand, our team have been busy demonstrating the capabilities of Air Maestro® to a large number of operators concerned with meeting safety and compliance requirements within their operation.

The capabilities of Air Maestro® have also been expanded into the Rail and Road industries, which have similar requirements around FRMS and SMS, and we are working with our Alliance partners with these implementations. 

We have recently completed our Safety Management upgrade release (version 2.7) which provides our customers with a fully customisable environment to create and modify occurrence report types to reflect the changing requirements and operations of our customers. The focus for our development team is now our next major release around integrating scheduling capabilities and including a number of other enhancements within Air Maestro®.

The Air Maestro® conference held in February was hailed as a great success. The opportunity to provide further insight on our development road map, gather more ideas and network with our customers was incredibly valuable. We thank all those who attended.

I hope that you find value in the information provided in this newsletter and should you like further information on Air Maestro® please do not hesitate to contact us.


Paul Lewin

From the Development Team

Release 2.7
Air Maestro®'s Safety Module has been overhauled in Release 2.7 to provide custom report types with custom fields. These changes flow into the investigation processes which now promote greater links between the Audit and Hazard modules. Release 2.7 features include customisable safety reports, investigation changes and tasking enhancements:

Customisable Safety Reports means the user can now create new report types in addition to, or in replacement of, existing report types of flight, ground, quality, clinical and defect. Each report type consists of a series of steps allowing the user to create those fields requiring tracking (and includes setting certain steps or fields as required or optional). These changes mean it is now possible to change report types, for example when a flight occurrence is really a ground occurrence.

Safety Reports Investigations have been streamlined to remove blocking items and make more activities within the occurrence investigation optional. Forums and summaries are now optional items and the investigator can by-pass these steps if required. The look and feel of the investigation page has been updated for investigators to use a menu to list out activities and clearly identify the next suggested step in the process.

Logbook Tasking has been extended so that the system can be setup to display the most common tasks in the place of NVG, Flir, and Winch. Additional tasks can be identified using the existing drop down list.

Release 2.7 is currently being progressively released to customers. More information is available on our Release Page.

Upcoming Enhancements
Scheduling/Tasking is our next major development project. We've used a Beta version to spark your ideas on what needs to be in a scheduling module the next step is to complete the development of this significant enhancement to Air Maestro®. During the early phases of development we'll continue to revise our concepts and check them with customers to ensure that we're heading in the right direction.

News, Events & Media

Air Maestro® User Group Conference, February 2011
groupThe Air Maestro® User Group Conference took place in Adelaide earlier this year. The first time event proved to be a huge success with over 50 participants from across Australia (and PNG). The conference was rated “five stars” by attendee Dave Chapman, Manager of Compliance at Careflight NSW.

panelThe conference was highly interactive in nature with a strong focus on industry demand and customer needs. The program included the apt and popular presentation from Richard Yates (Integrated Safety Support) on ‘The Development and Implementation of a Fatigue Risk Management System’ as well as a highly interactive and open user group forum (Avinet panel pictured above).

Many customers commented that they enjoyed the chance to meet the staff and creators of Air Maestro®and the opportunity to network and caresocialise with other Air Maestro® users as well as refresh and update their skills. Pictured right: the Careflight team enjoy lunch whilst chatting to Avinet's Karin Hollands.

“I found the conference very enjoyable and informative. The presenters and developers were extremely accommodating and willing to offer their expertise. It was an excellent forum to review feedback from current users as well as liaise with potential customers. I totally enjoyed the experience here in Adelaide and believe that this conference demonstrated Avinet’s commitment to excellence in customer service and support. I strongly recommend that all users and prospective clients attend the conference to get an overall view of the software and its creators”, comments Yvette Ashlin from Westpac Life Saver Rescue Helicopter.

dinnerThe conference concluded with a dinner event at the Gallery on Waymouth. Aleks Banas from Avinet and Richard Yates from Integrated Safety Support are pictured right enjoying the evening. Discussions are underway as to whetherthe conferenceevent will be held annually and whether the nextconference will be located on the Australain east coast, for imporved access. Pictured left: Tom Booth & Paul Gibson.

To register interest in attending thenext conference or to provide feedback from this year's confernece, please email

Air Maestro® puts the fun back into flying at Heli-Expo® 2011


In March, Avinet showcased Air Maestro® at Heli-Expo®, the world’s largest tradeshow dedicated to the international helicopter community. Avinet’s Aleks Banas and IQ-West’s Gary Bombalicki attended the event. It was a great opportunity to team up with IQ-West, our US alliance partner, utilise the local expertise of Gary and launch our latest marketing campaign, ‘put the fun back into flying’.

“The tradeshow was just as huge as promised”, comments Aleks. “We were very impressed with the success of the event and it was great to have Gary there to draw the crowds to our booth”.

Avinet CEO braved the UK snow to present at the CAA Helicopter SMS Workshop
Last December, Avinet's CEO Mike Mulvihill braved the freezing temperatures to present at a Helicopter Workshop hosted by the CAA at Gatwick, UK. The Workshop, exclusively for Helicopter Operators and AOC Holders in the UK, focused on the importance of (and challenges to) implementing a Safety Management System (SMS). Mike was invited by to speak about a SMS from a provider's point of view. To view this presentation, please click here.

Ovarian Cancer Fundraising Event
February was Ovarian Cancer Awareness Month and to help raise awareness Avinet teamed up with Comunet and hosted a charity morning tea. There was plenty of teal icing consumed, yummy muffins supplied courtesy of Funk Coffee + Food as well as a good old-fashioned raffle.

The winner of the first prize in the raffle was Adam Ind from the Royal Flying Doctor Service Central Section. Special thanks go to our event sponsors, Gallery on Waymouth and Funk Coffee + Food for their generous donations and to all those who attended the event and kindly donated cakes and other items to share at the morning tea. For more details, please visit


Upcoming Events

AAAA Convention - Adelaide, 13-16 June
aaaaThe Aerial Agriculture Association of Australia (AAAA) Convention 2011 takes place in Adelaide, South Australia in June. The focus of the convention is 'building a better industry' and is aptly reflected by the jam-packed and informative program (click here to view). The event is sponsored by CASA, Air Tractor / Field Air, Pratt and Whitney Canada, QBE Aviation Industry, TAE Aviation and SA Country Fire Service.

You can find Avinet at Booth 15 where we will be performing Air Maestro® demonstrations as well as running a competition! More details will be posted on our website.

AIA / NZAAA Conferences - New Zealand, 3-8 July
aiaKeeping up with our globetrotting profile, Avinet will again attend the AIA / NZAAA tradeshows in NewZealand this July. "The Avinet team are extremely excited about attending the tradeshows on the back of the success there last year", comments Avinet CEO Mike Mulvihill. More information will be detailed closer to the event.

Heli-Tech - UK, 27-29 September
helitechAvinet will team up with alliance partner SMS Aero at this year's HeliTech conference, taking place in Duxford, UK. Helitech is the largest dedicated helicopter exhibition in Europe and is a significant event on the Avinet tradeshow calendar. More details will be made available on our website in the coming months.

Upcoming Training Courses

Fatigue Awareness & Management Online Course
Integrated Safety Support is pleased to officially announce the release of their new fatigue Awareness & Management eLearning Course. This comprehensive online course has been developed for employees, supervisors, rostering personnel, contractors and managers who work in operations where fatigue poses a threat to safety and efficiency.

The course aims to improve awareness about fatigue-related risks and provide practical advice and information about how to improve the personal management of fatigue. It is delivered in a series of seven chapters consisting of animated slides and audio, followed by a short multiple-choice quiz to test learners' understanding of the content. 

To view the structure of the course please click here. The online course can be accessed from any computer connected to the internet and can be completed by the student in their own time (within one year of purchase).

A 20-25 minute online demonstration of the eLearning Course is available from the Integrated Safety Support web site. Please feel free to view it at: The Course is priced from as low as $42 per seat. To obtain a quote for a specific number of seats please contact Jeanie Pantahos via or call Adam Fletcher on 1300 98 57 58.

Alliance Partner Snapshot

iqwestIQ-West, a leading US supplier of Business Intelligence and tailored analysis software solutions, partnered with Avinet last year to provide Air Maestro® to the USA. In fact, the 4th of May marked our first year in partnership with IQ-West, and what a successful year it has been with Air Maestro® trial sites operating in Canada and the USA.

IQ-West looks to be associated with products of excellence and sees Air Maestro® as best in class for aviation safety, operations and compliance solutions for small to midsize companies needing to comply with FAA regulations for both operations and safety management. For more information about IQ-West and its services, please contact Pete Eliason on or Gary Bombalicki on

Avinet Staff Snapshot

Farewell to Alex Kadow
As most of you have probably heard, Alex Kadow has left Avinet to pursue his flying career. Alex was a valued team member and he is missed by staff and customers alike. Avinet wishes Alex all the best as he follows his passion by heading back to flying school.

Phillip Wu - Customer Support Analyst
Phillip Wu has replaced Alex in the role of trainee Customer SupportAnalyst. Phillip graduated from the University of South Australia phillast year with a Bachelor of Information Technology in computing and multimediaand is enjoying puttingall that theory into practice with his first graduateposition. Phillip has already met quite a few of our customers at the Air Maestro® User Conference and is already proving to have a flair for customer service and product testing. As the youngest team member, we are enjoying his enthusiastic approach to product testing, customer support and table tennis.

Avinet Work Placement
kulwinderKulwinder joined the Avinet team earlier this year on a 12 week internship assisting the development team with product testing. Kulwinder is an enthusiastic and bright intern currently completing the Australian Computer Society's Professional Year Program, having recently graduated from the University of South Australia with a Masters of Information and Communication Technology Management. He also holds a Bachelor of Science from the University of Jammu, India.

Kulwinder finishes his internship with us this week as we unfortunately can't keep him on permanently. So, if you have a vacancy for a hardworking personable IT graduate, please contact us today on +61 (8) 8100 1166.


Air Maestro® is a consolidated and proactive system to facilitate and significantly improve your safety culture and operational needs. Following are some customer testimonials that will let you know just what Avinet’s transport solutions can do for your organisation.

“Air Maestro benefits us with the provision of a vastly improved and structured approach to safely and effectively manage and monitor Air Section operations”.
Philip Agg
Chief Pilot, NT Police Air Section

“Air Maestro has provided a program that has condensed a number of systems into one single system (one stop shopping)”.
Gary Oldman
IT Manager, Royal Flying Doctor Service SE Section

“Air Maestro has helped a great deal with tracking recency, reporting, rostering, info centralisation & distribution, centralised Safety info, reporting and investigation. [It is] user friendly [with] great acceptance by all”.
Robert Jenkins
Safety Manager, Westpac Rescue Helicopter Service

In This Issue
From the Development Team
From the Managing Director
News, Events & Media
Upcoming Events
Upcoming Training Courses
Alliance Partner Snapshot
Avinet Staff Snapshot
Selection of Customers
Quick Links
Air Maestro Website
Air Maestro Brochure
Rail Maestro Website
Avinet Alliance Partners
Aeromil Pacific
Cairn Aviation
Clockwork Research
Integrated Safety Support
Shiftwork Services
Selection of Customers

hm logo

Contact Information

General Enquiries
+61 8 8100 1166
(UK) +44 20 8150 8743

Help Desk
(Aus) 1300 722 118
(Intl) +61 8 8100 1155
(UK) +44 20 8150 8743
Skype - avinet.helpdesk


Avinet Senior Team Members
Paul Lewin
Managing Director
+61 416 041 833
Mike Mulvihill
Chief Executive Officer
+61 439 786 805
Aleksandra Banas
Customer Support & Quality Manager
+61 421 970 494
Karin Hollands
Senior Software Developer
Matthew Botting
Senior Software Developer
Paul Shepherdson
Infrastructure Specialist
Lynda Smith
Administration Co-ordinator
Gabrielle O'Brien
Marketing & Communications Coordinator

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